Library Outreach Worker-Central Library

This position is located at the Central Branch of Regina Public Library to provide community outreach, support, referrals, and system navigation to the community.

The Community Outreach Worker is responsible for working directly with vulnerable or at-risk individuals who are affected by mental health issues or addictions, live in poverty, face homelessness and/or experience marginalization or social exclusion in other ways. Issues presented to this position may be varied and complex and require a great degree of discretion. The Outreach Worker is responsible for working with community organizations and community members to develop collaborative connections to address the needs of library customers.

This position is responsible for working with the public and de-escalating difficult situations. The Outreach Worker will assess risk and evaluate threats posed by library customers who exhibit challenging behaviours, including risks that range from direct verbally abusive behaviour, verbal or physical threats to more indirect threats. The Community Outreach Worker works in close collaboration with Regina Public Library Personnel (especially Librarians and Security Personnel) to support a safe and supportive library experience for everyone.  Occasional crisis debrief support to Library Personnel impacted by a highly escalated, conflictual, or crisis experience may be provided.

Qualifications

Familiarity with a wide variety of evidenced based human service outreach and anti-oppressive models of service delivery.

Ability to assess high risk situations (suicidal) and engage in risk assessment, safety planning and referral as necessary.

Ability to assist in maintaining program statistic and program outcome records for funder reporting and program evaluation purposes