Instructor Administrator

St. John Ambulance Saskatchewan is seeking an organized, proactive, and customer-focused Instructor Administrator to join our training team.

This position combines first aid instruction, customer service, course administration, scheduling, instructor coordination, financial processing, and training centre support. The successful candidate will help ensure courses are organized, properly staffed, and delivered to a high standard.

Key Responsibilities

Deliver St. John Ambulance first aid, CPR, and other approved training programs.

Provide professional customer service to students, clients, instructors, and the public.

Respond to telephone, email, voicemail, and in-person inquiries.

Manage registrations, transfers, cancellations, refunds, and related requests.

Schedule courses and coordinate instructors, classrooms, equipment, and course logistics.

Prepare course materials, reports, certificates, and required documentation.

Maintain accurate records.

Process payments, invoices, and financial documentation.

Maintain accurate information in CRM/training system

Monitor training supplies and maintain an organized training environment.

Provide administrative support to instructors.

Assist with marketing, sales, promotions, and initiatives supporting course growth.

Support daily office operations and special projects.

Qualifications & Skills

Current St. John Ambulance First Aid/CPR Instructor certification, or ability to obtain

Experience in first aid instruction, training, administration, or customer service is an asset

Strong organizational, time-management, communication, and interpersonal skills

Excellent attention to detail and accuracy

Proficiency with Microsoft Office and CRM/database systems

Ability to manage multiple priorities in a busy environment

Ability to work independently and contribute positively to a team

Strong problem-solving skills

Clear criminal record check