About this role
Duties & Responsibilities
Greet clients with a positive, friendly, and helpful attitude
Answer and direct incoming phone calls/emails and respond to client inquiries
Manage client appointments, bookings, cancellations, waitlists and schedule changes
Process payments and assist with billing and insurance-related inquiries
Create and maintain accurate and up-to-date client information and files
Communicate with clients regarding appointments, forms, scheduling, and clinic information
Coordinate communication between clients, therapists, and other members of the EVOLVE team
Maintain a clean, organized, and welcoming front reception area
Assist with general administrative duties and day-to-day clinic operations
Follow clinic policies and procedures while maintaining client confidentiality
Provide support to the clinical team as needed
The Ideal Candidate
We are looking for someone who
Has excellent communication and interpersonal skills
Is highly organized and able to manage multiple tasks at once
Has strong attention to detail
Is dependable, punctual, and takes pride in their work
Works well independently as well as part of a team
Adept at using computers and learning new software and systems
Has previous administrative, reception, customer service, or healthcare experience
Maintains professionalism and confidentiality at all times
Brings a positive attitude and a willingness to contribute to a team environment
What We Offer
Permanent full-time employment; Monday Friday, 8:00am 4:30pm.
A positive, team-oriented work environment
The opportunity to work alongside a multidisciplinary team of rehabilitation and performance professionals
A benefits package after completion of a successful probationary period
A fast-paced and rewarding role where you can make a meaningful impact on our clients' experience
Requirements
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