Family Support Worker

The Family Support Worker provides intensive, hands-on support to children, youth and families through supervised family time, in-home services, advocacy, and follow-up based on Ministry of Social Services case plans.  The role is designed to promote child safety, build parental capacity, and support safe and timely reunification whenever possible.  The FSW works as part of a multidisciplinary team an is expected to balance direct service delivery, accurate documentation and collaboration with Child Protection Workers, internal colleagues,

and  community partners.  Services are delivered in a manner that is culturally safe, trauma-informed, and strength-based, reflecting Eagle Heart Centre's values and universal competencies.

Education

Grade 12, Post Secondary education or equivalent, post-secondary certificate/degree in Human Services, Youth Care, Social Work, Indigenous Studies or related field would be an asset.  Education and experience working with children, families or in a human service environment an asset.

Qualifications

Knowledge of the Child and Family Services Act, child protection issues, foster care policies, and related legislation.

Awareness of domestic violence, addictions, and child development, including pre-and post-natal care considerations.

Clear and respectful communication skills for engaging families, staff, and ministry partners.

Ability to mentor and support monitors through feedback, coaching, and on-the-floor training.

Strong organizational skills, with accuracy in reporting and proficiency in Microsoft Office and scheduling databases.

Ability to maintain confidentiality, exercise sound judgement and escalate issues appropriately.

Flexibility, reliability, and adaptability in a high-volume, family-focused environment.

Ability to work flexible hours, including evenings and weekends.

Criminal Record Check required

CPR/First Aid Certificate

Drivers Abstract, Valid Drivers license and a reliable/insurable

vehicle