Facilities Operations Manager - Thermal Spa

The Facilities Operations Manager is responsible for the overall management, maintenance, safety, and efficient operation of the resort and thermal spa facilities. This position oversees maintenance and grounds operations, ensuring that buildings, equipment, systems, and outdoor spaces are safe, functional, well maintained, and aligned with the resort's standards for guest experience and operational excellence.

The Facilities Operations Manager provides leadership to the Maintenance and Grounds teams, manages preventative maintenance programs, coordinates contractors and service providers, and works collaboratively with all departments to support daily operations.

Key Responsibilities

Oversee the daily operation and maintenance of resort buildings, thermal spa facilities, equipment, and property.

Develop and manage preventative and scheduled maintenance programs.

Ensure maintenance requests and work orders are prioritized and completed in a timely manner.

Monitor building systems, including HVAC, plumbing, electrical, mechanical, and other operational equipment.

Oversee the maintenance of pools, water systems, and thermal spa equipment in accordance with applicable procedures and regulations.

Identify facility deficiencies and recommend repairs, replacements, and improvements.

Maintain accurate maintenance records, inspections, work orders, and equipment documentation.

Monitor maintenance costs, supplies, and inventory.

Review contractor work to ensure services meet required standards.

Lead, supervise, and support the Maintenance and Grounds teams.

Provide regular updates and reports to the Spa Director of Facilities.

Ensure compliance with applicable health, safety, environmental, and operational requirements.

Conduct regular facility and safety inspections.

Identify and address potential hazards and ensure corrective action is taken.

Maintain emergency response procedures related to facilities and building operations.