Desktop Administrator - DESKT001345-00001

Saskatchewan Distance Learning Centre requires a permanent, full time Desktop Administrator. The position will be located in Regina or Saskatoon.

Reporting to the Executive Director of Information Technology, the Desktop Administrator serves as a technical expert, providing comprehensive analytical and technical solutions for the organization. This role is responsible for delivering effective onsite technical support to end users and contributes to the development and implementation of technical services and solutions within Sask DLC. Key responsibilities include configuring end-user computing systems, including the setup and deployment of Microsoft 365 Intune.

Primary Responsibilities

• Provides timely and responsive onsite Tier 2 support to end users and escalates to Tier 3 support when necessary.
• Accurately troubleshoots, installs and configures software and hardware on end user computer, peripherals and infrastructure.
• Resolves service desk tickets in accordance with defined standards and senior level objectives.
• Implements and administers Tier 2 level projects including enterprise level printing solutions and end user computing solutions.
• Immediately reports major technical and security issues and trends to appropriate persons.
• Upholds and enforces IT policies and procedures.
• Develops and maintains documentation and diagrams of IT services, practices and policies.
• Guides end users to utilize existing technology to its fullest capacity.
• Receives escalations from Tier 1 level support.
• Performs other duties as may be required or assigned by the Executive Director of Information Technology.

Security-Related Responsibilities

• Diagnoses authorization issues.
• Ticket escalation.
• Immediate escalation to Systems Administrator and Executive Director of Information Technology of any possible data or system breach or virus outbreak.