Customer Service Representative

Kreos Group of companies FBO Customer Service Representative (CSR) acts as the first impression for all charter, fuel and FBO customers. The individual in this position must have the ability to provide engaging, detailed-oriented customer service while coordinating the front desk in an unpredictable environment.

Responsibilities and Accountabilities

First impression and point of contact with all clients ensuring all customers are always greeted professionally, including in person, phone or radio

Daily coordination and processing various transactions including invoices, batching, data entry, accounts receivable of cash, credit cards on account transactions

Organize arrivals, departures, and concierge for FBO customers including fuel, car rentals, hotels, catering, meeting room as well as any other retests or assistance required during their stay

Provide check-in service including weighing/organizing baggage and cargo

Provide full administration duties and maintains office supplies inventory maintains commissary, coffee supplies and bottled water

Provide general upkeep, stocking and light housekeeping for the reception, boardroom, pilot lounge, kitchen and commissary areas

Operate a multi-line telephone system and radio base unit communicating with aircraft and ground vehicles

Dispatch and coordinate fuelers and ramp coordinators for ground service, marshalling, and fueling

Other duties that as may arise and may be assigned under the scope of the FBO

Skills Required

Exceptional attention to detail

Strong analytical and problem-solving abilities

Time management and organizational skills

Ability to work independently and as part of a team

Commitment to accuracy and data integrity

Professionalism and confidentiality

The successful candidate will reflect Kreos unrelenting culture of exceptional service and safety.