About this role
Key Responsibilities
Customer Interaction: Greet customers warmly, assist with reservations, explain rental terms, and address customer inquiries in person, over the phone, and via email.
Rental Process: Assist customers with vehicle selection, check rental eligibility, process rental agreements, and explain insurance options.
Check-In & Check-Out: Inspect vehicles for damage before and after rentals, complete necessary documentation, and ensure a smooth return process.
Problem Resolution: Handle customer concerns, process complaints, and resolve issues related to vehicle availability, payments, or damages professionally.
Payment Processing: Handle transactions, collect payments, verify customer identification, and ensure billing accuracy.
Fleet Management: Coordinate with the team to ensure vehicles are available, clean, and properly maintained.
Compliance & Safety: Follow company policies, rental regulations, and safety procedures, ensuring compliance with local laws and company guidelines.
Qualifications & Skills
Previous experience in customer service, retail, or hospitality is an asset.
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Problem-solving and conflict-resolution abilities.
Basic computer skills and familiarity with reservation systems.
Valid drivers license with a clean driving record (preferred).
Willingness to work flexible shifts, including weekends and holidays.
Requirements
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