Customer Service Lead

Borderland Co-op is hiring a Full-Time Customer Service Lead at our

Moosomin Food Store

Who we are

Co-op does business differently.  As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.  To learn more visit us at www.borderlandcoop.com

What youll do

The Customer Service Lead will assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained and assist customers with related needs. Other responsibilities include addressing customer concerns and coordinating with all department managers in finding a solution. They will be responsible for opening and closing duties and prioritizing loss prevention standards. The Customer Service Lead will be responsible for helping train new employees and ensure all Team Members are meeting performance standards.

Why it matters

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are

You are looking for a career in Customer Service and:

You are able to supervise and delegate staff.

Youre honest and trustworthy, are results-oriented and strive to be the best in what you do.

You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan.  We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and were working to create a workplace that is as diverse as the communities we serve. We support and provide an environ