Client Services Clerk

POSITION SUMMARY: The Administrative Assistant plays an important role as part of the Employment and Learning Centre team. They are responsible for complex and detailed administrative support. Along with the ability to maintain a positive attitude through change and multiple priorities, the Administrative Assistant has excellent communication, computer, and organizational skills.  This is an in-scope position

MAJOR RESPONSIBILITIES

1. Administrative Duties:

Model exemplary customer service while creating a welcoming environment;

Understand YWCA Saskatoon and Employment & Learning Centre program offerings, share information, and make appropriate referrals;

Schedule and manage client appointments, training classes, interviews, and meetings;

Provide administrative support to program staff and management.

1. Records and Reporting:

Enter client data into the database from information collected via phone, email, or in person;

Track information and program statistics for reporting and evaluation with a high level of accuracy and confidentiality;

Create forms and spreadsheets to track information, participant feedback, and data for reporting purposes.

1. Office Support:

Ensure consistent high-quality in-service delivery, processes, and resources;

Provide administrative support such as document creation, file management, scanning, and photocopying;

Collaborate on marketing initiatives and work in a team environment to support Employment & Learning Centre programs.

QUALIFICATIONS

Diploma or certificate in administration, office or business-related field

A minimum of 2 years of relevant experience in an administrative assistant role or a comparable position that involves client services and reception duties.

For full job description, please visit https://www.ywcasaskatoon.com/careers/