Client Engagement & Family Support Manager

Key Responsibilities

Conduct intake, psychosocial and strengths-based assessments; develop and review individualized service plans.

Provide supportive counselling, advocacy, crisis intervention, resource navigation, referrals, and follow-up.

Maintain confidential, accurate case notes, files, and program documentation.

Build relationships with community organizations, health, education, child and family services, cultural groups, settlement services, and other referral sources.

Promote Healing Steps Family Services through outreach, presentations, networking, and stakeholder meetings.

Screen and intake prospective clients; assess eligibility, service fit, and urgency of need.

Track referrals, stakeholder contacts, outreach activities, and new client inquiries.

Maintain regular contact with active clients; identify barriers to participation and support continued engagement.

Provide service reviews, follow-up, transition planning, and referrals where appropriate.

Apply trauma-informed, culturally responsive, anti-oppressive, and client-centred practice.

Comply with social work ethics, privacy legislation, organizational policies, and child welfare requirements.

Qualifications

Bachelor of Social Work (BSW) required; registration or eligibility for registration with the Saskatchewan Association of Social Workers preferred.

Knowledge of family-centred practice, case management, assessment, crisis intervention, and community resources.

Strong communication, advocacy, relationship-building, and organizational skills.

Ability to work independently and collaboratively with clients, families, staff, and external partners.

Experience with children, youth, families, vulnerable populations, client outreach, or stakeholder engagement is an asset.

Valid drivers license and reliable transportation may be required for community outreach or home visits.