Chief Member Experience Officer

Join the Spark at Weyburn Credit Union! As we continue to evolve, we're looking for a strategic and people-focused leader to join our Executive Leadership Team as our Chief Member Experience Officer (CMXO). This role reflects our commitment to placing members at the centre of everything we do and ensuring exceptional experiences across every interaction and channel.

The Chief Member Experience Officer is responsible for shaping and executing the strategic direction of member experience, sales, service, advice, and support functions across the organization. Reporting directly to the CEO, this role champions a member-centric culture while driving growth, operational excellence, employee engagement, and organizational performance.

The position provides leadership to the Senior Manager of Member Experience, Senior Manager of Wealth Management, and Manager of Support Services, while collaborating closely with leaders across the organization to advance strategic priorities and strengthen member relationships.

Key areas of focus are Member Experience Leadership, Strategic Growth & Organizational Performance, Leadership & Team Development, Operational Excellence, and Executive Leadership.

Your SPARK (Qualifications)

• Post-secondary education in Business, Commerce, Finance, or a related field.
• 7-10 years of progressive leadership experience within financial services.
• Significant experience leading sales, service, and member-facing teams through multiple levels of leadership.
• Strong strategic planning, business development, and performance management skills.
• Demonstrated ability to build high-performing teams and develop leaders.
• Exceptional relationship-building, communication, and collaboration abilities.
• Experience leading organizational change, continuous improvement, and strategic initiatives.
• A passion for creating outstanding member experiences and building a strong organizational culture.