Casual IT Helpdesk Support Technician

Reporting to the IT Supervisor at STM, the Casual IT Helpdesk Technician supplies technical assistance and support to end-users for various hardware, software, and network-related issues.

Key Responsibilities

Supply technical support and assistance to end-users via phone, remote sessions, email, or in-person. Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other peripherals. Manage and prioritize tickets in the helpdesk system to ensure timely and effective resolution of issues. The IT Helpdesk Technician is a casual, as required, position that requires working in an office environment. The role may require extended periods of sitting and working at a computer, and the ability to lift and move equipment weighing up to 50 pounds.  Some work on ladders under 10ft for maintenance or installation of equipment. Visit the employer's website at stmcollege.ca for the full job posting.