About this role
Duties & Responsibilities
Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.
Receive switchboard calls for the Gallagher Centre
Keep up-to-date on events in the City and all facilities to ensure effective service.
Handle customer complaints and forward to appropriate departments.
Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.
Provide information and ticket sales when required.
Act as a call desk for emergency situations to ensure patrons have a positive experience.
Process admissions, program registrations and withdrawals, and membership sales for recreational programming.
Qualifications
One year related cash handling experience in a customer service environment.
Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.
Knowledge of customer service principles and practices.
Possess computer skills.
Must possess good interpersonal communications and public relation skills.
Must possess and maintain RCMP security clearance.
Ability to work independently with minimum supervision.
Hours of Work: Shift work, evening and weekend work is involved. Hours will be on an as needed basis.
Requirements
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