Caseworker

The Residential Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army- Crossroads Residential Services Bethany Home policies and program.

Skills and Capabilities

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Strong understanding of professional boundaries when working with a vulnerable population.

Patience and ability to deescalate situations.

Ability to coach and provide constructive feedback.

Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them.

Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.

Attention to detail, problem-solving and analytical skills.

Strong interpersonal, motivational, leadership, and organizational skills.

Attentive listening skills for the purpose of coaching and conflict resolution.

Demonstrates effective interpersonal and communication skills.

Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.

Proficient in Microsoft 365 computer programs.

Understands the dynamics of resident's behaviour with the ability to assess their needs and risks.

Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.