Benefits Services Officer, Employee Benefits

Closure Date: August 23, 2026, 11:59 PM CST

Position #: 184022

Union: Out of Scope

Bargaining Unit: OOS - 3sHealth T&C

City/Town: Regina

Facility: 3sHealth

Department: Employee Benefits

Type: Full-time temporary

Expected Start Date: September 14, 2026

Expected End Date: September 14, 2027

Number of positions: 2

Hours of Work: 1 week rotation

Salary: Pay Band 2 ($53,796 to $69,933)

About the Role

3sHealth is seeking Benefit Services Officers to join our Employee Benefits team. In this role, you will provide world class customer service to plan members, health care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement.

This is an excellent opportunity for a customer focused professional who thrives in a fast paced environment, enjoys problem solving, and is passionate about delivering accurate, compassionate service.

What Youll Do

Customer Service & Communication

• Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence
• Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes
• Conduct expectation setting calls with members applying for disability benefits
• Prepare and send correspondence using established templates
• Document all interactions thoroughly and follow through to resolution

Benefits Administration & Claims Processing

• Process benefit applications and forms accurately and on time
• Review and record disability forms from members, employers, and physicians for adjudication
• Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers
• Prepare personalized retirement packages outlining benefit...

For more information on this job, please visit the employer's website.