About this role
Summary
The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
Customer Service
Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
Performs customer vehicle maintenance and repairs, as requested.
Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
Draws attention to additional work required on customers vehicle.
Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
Provides quality workmanship to meet or exceed industry standards.
Ensures that an unsafe vehicle is reported to management and vehicle owner.
Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
Operations
Performs lube, oil and filter changes.
Removes, installs, rotates and balances tires.
Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
Maintains neatness/cleanliness of bays through regular inspections.
Maintains company and personally-owned equipment and tools, as required.
Completes other tasks, as required.
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