Autobody Repair Estimator

The Estimator is responsible for greeting customers and providing accurate automotive repair estimates. The appraiser must effectively handle communications with insurance adjusters and customers throughout the repair process and maintain high levels of customer satisfaction.

DUTIES/RESPONSIBILITIES

• Greet customers and accurately determine customers needs while ensuring a high degree of customer service.
• Inspect, analyze, and evaluate damaged vehicles to create a comprehensive and accurate estimate of repair.
• Inform customer about the repair process, including insurance claims processing, payment procedures, repair techniques and repair needs.
• Responsible for maintaining positive relationships with insurance adjusters, fleet accounts and other customers.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Attend daily production meetings.
• Other duties as assigned.

EXPERIENCE/SKILL REQUIREMENTS

• 3-5 years prior experience as a collision estimator or insurance appraiser.
• Experience with collision management systems
• Fluent using Mitchell estimating software.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi-task in a fast-paced work environment.
• Valid drivers license and insurable driving record.