Government Services Officer

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Limited Competition

This job opening is limited to residents living within 25 kilometres of Deline NT.

Department Information

The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for:  coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.

Job Information

Reporting to the Manager Regional Operations the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.

In rural and remote communities many services are not always available or easily accessible. The Single Window Service Center is to improve public access to Territorial and federal government programs and services in smaller communities.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments.

Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements.

Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service.

Ability to speak the Indigenous language(s) of a community.

Ability to work under pressure in a multi-task environment.

Ability to deal with all members of the public in a fair and equitable manner.

Ability to work independently and maintain confidentiality.

Analytical skills, including the ability to research information, interpret information, and clearly explain information to others.

Proficient computer skills, including familiarity with Microsoft Word, Excel, and Internet browsers.

Typically, the above qualifications would be attained by:

A minimum of a Grade Ten (10), with two (2) years¿ experie ce i a Administrative or Customer Service Representative capacity. Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred. Education in a relevant Indigenous language would be an asset. Equivalencies in education and experience will be considered.

GNWT Inquiries

Inquiries Only

Sahtu HR Client Service Centre

Department of Finance

Government of the Northwest Territories

2 MCKENZIE DRIVE

BOX 360

NORMAN WELLS  NT  X0E 0V0

Tel (867) 587-7150

Fax (867) 587-2173

[email protected]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Part-time position

This Job opening is for a Part-time position 20 hours of work per week

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis.  For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information

Job Opening ID # 28331

Closing Date: September 30, 2026 - 23:59, Mountain Time

Salary Information

The salary for this position starts at $47.40 per hour (approximately $92,430.00 per annum) plus a pro-rated annual Northern Allowance of $14.12 per hour.

Application Assistance

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