Manager, Registration and Client Services

THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.

Manager, Registration and Client Services

XO3 Administrative Officer 3

Regular/full-time

Health, Seniors and Long Term Care

Insured Benefits, Insurance

Winnipeg MB

Advertisement Number

45640

Salary(s)

XO3 $67,671.00 - $86,622.00 per year

Closing Date

September 20, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation.

The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Manitoba Health, Seniors and Long-Term Care is currently seeking a Manager, Registration and Client Services for the Insured Benefits Branch. The Insured Benefits Branch of Manitoba Health, Seniors and Long-Term Care handles health insurance coverage, registration, and health cards.

Candidates are required to submit the Application Form for screening.  A resume and cover-letter are also required

Click here to access the application screening form

Duties

Reporting to the Director – Registration, the Manager provides leadership to supervisors and staff within Registration and Client Services (RCS). The position is responsible for the operational management, regulatory compliance, and effective delivery of multiple provincial health registration programs, ensuring consistent adjudication and client-centred service in determining eligibility under the Manitoba Health Services Insurance Plan.

Qualifications

Essential

Post-secondary education in public administration, business administration, or an equivalent combination of education, training, and senior-level experience.

Experience managing multi-channel service delivery, including in-person, contact centre, and digital services, with responsibility for performance and operational improvement.

Demonstrated leadership experience, including staff supervision, coaching, performance management, workforce planning, and labour relations.

Strong organizational and resource management skills, with the ability to prioritize competing demands and deliver results in a high-volume environment.

Excellent written communication skills, including preparing briefings, reports, correspondence, and decision documentation.

Excellent verbal and interpersonal communication skills, with the ability to influence, present information, and build effective stakeholder relationships.

Extensive experience interpreting and applying legislation, regulations, policies, and procedures in a regulatory environment, including investigations and appeals processes.

Strong analytical and strategic thinking skills, with the ability to assess risks, identify gaps, and develop evidence-based recommendations.

Experience maintaining data integrity and accountability through records management, reporting, monitoring, and audit processes.

Desired

Proficiency with Microsoft Office (Word, Excel, Outlook and MS Teams)

Knowledge of The Health Services Insurance Act.

Conditions of Employment

Must be legally entitled to work in Canada

Must provide and maintain a satisfactory Criminal Record Check