User Support Technician

Tasks

• Give access to computer networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty

Certificates, licences, memberships, and courses

• Associate Computing Professional (ACP)
• Cisco certified network associate
• Microsoft certified professional (MCP)
• A+ Certification

Screening questions

• Are you currently a student?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

How to Apply

In person: 13750 50 St NW suite 14 Edmonton, Alberta T5A5J6 Between 11:00 AM and 04:00 PM