About this role
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
How to Apply
By phone: 587-434-5000
Business Hours: 11:00 AM - 03:00 PM
In person: Carrington Plaza NW suite 115 Calgary, Alberta T3P0C9 Between 10:00 AM and 05:00 PM
Requirements
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience
Experience
Experience an asset
Compensation Details
$21.00 hourly
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