About this role
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
How to Apply
By phone: 780-245-6176
Business Hours: 11:00 AM - 03:00 PM
In person: 9182 34A AVENUE NW suite 200 Edmonton, Alberta T6E5P4 Between 11:00 AM and 03:00 PM
By mail: 9182 34A AVENUE NW suite 200 Edmonton, Alberta T6E5P4
Requirements
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Compensation Details
$37.50 hourly
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