About this role
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Ability to multitask
- Honesty
Screening questions
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
How to Apply
By email: [email protected]
Requirements
Education
Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Compensation Details
$23.00 hourly
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