Disability Income Assistance Coordinator (DIAC) Talent Pool

Job Information

Job Title: Disability Income Assistance Coordinator (DIAC) Talent Pool

Job Requisition ID: 88023

Ministry: Assisted Living and Social Services

Location: Various locations, Alberta

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent and Temporary positions available

Scope: Open Competition

Closing Date: October 19, 2026

Classification: Program Services 2

Salary: $2,562.61 to $3,361.54 bi-weekly. ($66,884 - $87,736/year)

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports, continuing care and other social-based programs.

The

Assured Income for the Severely Handicapped

(AISH) program provides financial and health benefits to eligible adult Albertans with a severe disability that permanently prevents employment.  The

Alberta Disability Assistance Program

(ADAP) provides financial, health and employment supports to eligible adult Albertans with a severe disability that substantially impedes employment continuously or episodically.

To find out more about our work visit

https://www.alberta.ca/assisted-living-and-social-services

.

Role Responsibilities

Do you know what AISH and ADAP do and why vulnerable Albertans seek the assistance of Disability Income Assistance Coordinators (DIAC)? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence!

Working closely within the DIAC team your primary role as a DIAC could involve commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals. In this busy environment with a high volume of case files, you'll be expected to provide quality service to clients who have varying levels of needs and abilities. The majority of interaction with clients will be through a contact center model.  The ideal candidate must have strong and adaptive communication skills to effectively work with vulnerable Albertans.

You will need to demonstrate an ability to analyze information, interpret policy, and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication, and problem-solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy, are essential. Strong interpersonal skills and the ability to meet deadlines are necessary to succeed in this position.

The

Job Description

is provided for further details on this position.

APS Compentencies

Competencies

are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Provided below are examples that explain how competencies relate to the role of the DIAC:

Agility

Adapting quickly to changing customer needs and regulatory guidelines.

Systems Thinking

Quickly understanding how to find out client’s needs and provide support as needed and create innovative and sustainable ideas.

Creative Problem Solving

Providing immediate support to recipients in crisis to address issues such as lack of food, medication, domestic violence, eviction or termination of utilities.

Develop Networks

Build professional relationships for making referrals to other community or government programs.

Qualifications

Requirements

Related university degree in Social Science, no experience required, or equivalent as described below.

Other education may include but not limited to Business Administration/Commerce, Finance, Justice, Criminology, Counselling, and Healthcare & Medical studies.

Equivalency

1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Please provide a cover letter outlining your experience in relation to the specified qualifications for this role.

Examples of relevant experience and assets

Working with individuals with disabilities and vulnerable populations.

Understanding and applying trauma informed approaches.

Effective written and verbal communication skills, including de-escalation strategies.

Ability to provide excellent customer service skills and work within a team environment.

Experience managing a high volume of communications including a call centre model.

Experience in assessing and determining clients’ needs and applicable resources.

Experience working with numbers, performing quick calculations and understanding data sets.

Experience in using different databases, such as Microsoft, TEAMS, Excel.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work: 36.25 hours/week, Monday to Friday (8:15 am – 4:30 pm).

There are full-time permanent and temporary positions located in any of the following worksites.

You must be willing to live in or relocate to work in one of the offices listed below.

Please ensure to indicate the location you are interested in while submitting your application. The location you indicate will be the location you are applying to.

North Zone

Northern Alberta: Edmonton and greater area.

Northwest Alberta: Slave Lake, Hinton, Edson, High Prairie, Peace River, High Level, Whitecourt, and Grande Prairie.

Northeast Alberta: St. Paul, Vegreville, Bonnyville, Cold Lake, Fort McMurray, Lac La Biche, Barrhead, Athabasca, and Westlock.

South Zone

Central Alberta: Camrose, Drumheller, Lloydminster, Red Deer, Rocky Mountain House, Olds, Wetaskiwin, Drayton Valley, Vermilion, Stettler

South Alberta: Brooks, Medicine Hat, Lethbridge, Pincher Creek, Crowsnest Pass.

Calgary and greater area.

Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise in the location you apply to. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels.

As a qualified candidate

You were successful in the interview (pending reference and other pre-employment checks) but were not selected.

You may be considered for future opportunities in the same or a lower classification for a period of twelve (12) months from your interview date.

If you are contacted regarding other opportunities, it will be your decision whether to pursue these.

If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

Notes Continued

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted will be the responsibility of the candidate.

Please be informed that successful candidates may be eligible for some of the following in locations in NW and NE regions of Alberta.

Northern Allowance

Attraction bonus for employees located in Fort McMurray and north of the 57th parallel

55th to 57th parallels retention allowance

Links and information on what we have to offer

Working for the Alberta Public Service

Public Service Pension Plan (PSPP)

Alberta Public Service Benefit Information

Professional learning and development

Research Alberta Public Service Careers tool

Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see

Job Application Resources

for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the

International Qualifications Assessment Service

(IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of

Credential Evaluation Services of Canada

for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodations during the recruitment process, please contact the ALSS Recruitment Team at

[email protected]

.